IT Support West Rand - Managed IT for the West Rand Businesses
Managed IT for Roodepoort, Krugersdorp, Weltevreden Park and Constantia Kloof businesses - senior engineers, prices in writing, one monthly fee.
Built for how the West Rand does business
The West Rand runs on established, owner-managed businesses. Constantia Kloof and Weltevreden Park hold the office parks - accountants, attorneys, medical practices, engineering and property firms; Roodepoort, Florida and Horizon carry retail, schools, churches and light commercial; Krugersdorp, Randfontein and the mining belt add manufacturing, engineering works, agricultural suppliers and the professional firms that serve them.
These businesses have usually had the same IT person for years, and the problems show up when that person retires, moves or cannot keep up: a server nobody has patched, backups nobody has tested, a network nobody has documented. Our first job on the West Rand is usually to write down what exists, fix what is fragile and put a plan in writing.
We support West Rand businesses from Centurion - 45 minutes via the N1 and N14 - with senior engineers, response times in writing, a weekly on-site visit on the Fully Managed package and prices published before the first meeting.
Senior engineer, West Rand
One senior engineer is assigned to every managed client on the West Rand and does the weekly on-site visit in person, covering Roodepoort, Krugersdorp and Randfontein in one run along the N14. Remote support from Centurion handles everything that does not need hands on site.
What the West Rand businesses ask us to fix
The six things behind most of the tickets we get from this side of town.
Taking over from the previous IT person
Passwords in someone's head, licences in someone's name, a server nobody has patched. We document everything, take over the accounts in a planned handover and fix the fragile parts first.
Servers and backups nobody has tested
Accounting and practice systems on an ageing server. We monitor 24/7, patch on a schedule, back up nightly, test restores quarterly and plan the replacement before it fails.
Office parks in Constantia Kloof and Weltevreden Park
Professional firms with compliance obligations at SME scale: encrypted devices, access control on client files, a tested backup and a written incident plan.
Krugersdorp and Randfontein industrial sites
Workshops and plants with fixed-IP machines that must be kept apart from the office network, and Wi-Fi that has to reach the yard.
Load-shedding across two municipalities
Roodepoort is City of Johannesburg; Krugersdorp and Randfontein are Mogale City and Rand West. Different blocks, different schedules. We map yours and size the UPS and failover for it.
Microsoft 365 that is actually backed up
Microsoft keeps your email running; it does not keep a copy for you. Every Fully Managed client gets a nightly backup of mailboxes, OneDrive and SharePoint that we test on a schedule.
Everything we do in the West Rand, from one team
Managed IT support
Helpdesk, monitoring, updates and antivirus for every computer
Cybersecurity
Firewalls, endpoint protection, POPIA controls and incident planning
Microsoft 365
Administration, migrations and a nightly backup of your mailboxes
Backup and disaster recovery
Computers, servers and email backed up and restores tested
Servers and cloud
Physical, virtual and Azure servers built, patched and monitored
Networks and Wi-Fi
Fibre liaison, switching, access points and load-shedding failover
Data recovery
Dead drives, deleted files and failed RAID arrays recovered
Hardware and repairs
Laptops, desktops and printers supplied, repaired and upgraded
IT audits and planning
A written 10-point plan with an estimate against every point
Where we work in the West Rand
45-60 minutes from Centurion. The same engineer, the same day, across all of these.
Our prices, before the meeting
Every rate agreed upfront. Monthly packages start at R3,500. A R650 callout applies to every on-site visit; travel is never hidden in the fee.
Pay-As-You-Go
Test us first - no contract. R650 callout per site visit.
- Remote or on-site at R750/hour
- Next-available scheduling
- 50% of hourly spend credited if you sign a package within 30 days
Core Business IT
Essential support for teams of 3-15
- Unlimited remote helpdesk
- Antivirus and all updates managed
- 24/7 monitoring
- Microsoft 365 administration
Fully Managed IT
A senior engineer assigned to you, on site every week
- Everything in Core
- Weekly 2-hour on-site visit
- Cloud backup incl. Microsoft 365 email
- Load-shedding pack and POPIA agreement
Enterprise IT Partner
Senior engineers plus network and security specialists
- Everything in Fully Managed
- 4 on-site hours every week
- Servers managed, restores tested quarterly
- Account manager and 12-month roadmap
the West Rand questions
What businesses on this side of Pretoria ask before they sign.
Is the West Rand inside your service area?
Yes. Most faults are fixed remotely inside the hour; when hands are needed an engineer drives via the N1 and N14 - about 45 minutes to Roodepoort outside rush hour. Fully Managed and Enterprise clients get a scheduled weekly on-site visit.
Our IT person is retiring. Can you take over?
Yes - this is the most common way we start on the West Rand. A 15-minute meeting, an IT audit, then a planned handover of passwords, licences and vendor relationships, with everything documented, usually within a week.
What does managed IT cost for a 10-person Roodepoort practice?
Core Business IT is R750 per user per month, Fully Managed R950 and Enterprise R1,299, with a R3,500 monthly minimum. Ten users on Fully Managed is R9,500 a month including the weekly on-site visit, tested backups and Microsoft 365 administration.
Do you charge travel to the West Rand?
A R650 callout applies to every on-site visit, including the weekly one, the same everywhere we work. Remote support has no callout.
Can you support a workshop in Krugersdorp as well as our office?
Yes. We segment the machine network from the office, extend Wi-Fi to the yard where needed and support both under one contract.
Which load-shedding schedule applies?
It depends on the municipality - City of Johannesburg for Roodepoort, Mogale City for Krugersdorp, Rand West for Randfontein. We map your block and size the UPS and failover for it.
Do you administer Microsoft 365?
Yes - licensing, users, security settings, Teams and SharePoint, and a nightly backup of mailboxes and files that we test on a schedule.
Can we start with pay-as-you-go?
Yes - R750 an hour plus the R650 callout per visit. Sign any package within 30 days and half of what you spent is credited.
Getting to you in the West Rand
From Centurion take the N1 south and the N14 west - Roodepoort and Weltevreden Park about 45 minutes outside rush hour, Krugersdorp and Randfontein 50 to 60 minutes.
Office: 257 Jean Avenue, Building 5, Central Office Park, Centurion, 0157
Phone: 060 131 5099 · WhatsApp: 060 131 5099
Helpdesk: 07:00-18:00 weekdays, emergencies 24/7
- Mogale City - load-shedding blocks for Krugersdorp
- City of Johannesburg - blocks for Roodepoort and Florida
Your first month with us in the West Rand
What happens between signing and the first monthly report. No surprises, nothing done without a quote.
- Day 1
1. Site survey and inventory
An engineer walks the premises, photographs the comms cupboard, records every computer, printer, switch and licence, and notes the fibre provider, the UPS run-time and who has admin rights. You get the inventory as a spreadsheet the same week.
- Week 1
2. Monitoring and protection on every device
Our agent goes onto every computer and server: patching, antivirus, disk health and backup status report back to the helpdesk. Anything already failing shows up now, before it becomes a call.
- Week 1
3. Backups tested, not assumed
Whatever backup exists is restored to a test folder to prove it works. If nothing exists, a nightly cloud backup of servers and Microsoft 365 mailboxes goes in, with a restore drill in the diary.
- Week 2
4. The written 10-point plan
Ten things we would fix, in priority order, each with an estimate. Some are free (password policy, removing admin rights), some need budget (a UPS that lasts the full two hours). You decide the order; nothing is done without a signed quote.
- Week 3
5. First scheduled visit
The assigned engineer's weekly on-site slot starts. Users know the face and the day; small annoyances get fixed while they are small instead of becoming tickets.
- Week 4
6. Review with the owner
Thirty minutes: what was found, what was fixed, what the monitoring shows, what is next. Then monthly, in writing, for as long as you are a client.
Guides for the West Rand business owners
- What managed IT support costs in 2026, with worked examples for 5, 15 and 40 users
- Managed IT vs break-fix: what each actually costs a Pretoria business
- Monthly IT support packages explained: what R750, R950 and R1,299 per user buy
- Seven signs your business has outgrown ad-hoc IT
- The cybersecurity checklist for a South African SME
- IT emergency: what to do in the first ten minutes
- Backup strategies that survive ransomware and load-shedding
- Load-shedding and your server: a four-layer continuity plan for Gauteng offices