IT Support Sandton - Managed IT for Sandton Businesses

Built for how Sandton does business

Sandton is the country's corporate centre and its most demanding IT market. The CBD towers hold financial services, law and consulting firms with compliance obligations; Rivonia, Sunninghill and Woodmead carry the technology, media and services companies that supply them; Bryanston, Morningside, Hyde Park, Illovo, Rosebank and Melrose are full of boutique advisory firms, agencies, medical specialists and family offices working from converted houses and small office parks.

The expectations here are enterprise expectations at SME headcounts. A twelve-person asset manager in Illovo needs the same email security, device encryption, access control and tested backups as a bank, because its clients and its regulator assume it has them. A Bryanston agency running everything in Microsoft 365 and Adobe needs licensing done right and a laptop replaced the same day when one dies. Neither can justify a full-time IT person, and both are used to being treated as small accounts by the large providers.

We support Sandton firms from Centurion - thirty-five minutes down the N1 - with senior engineers, response times in writing, a weekly on-site visit on the Fully Managed and Enterprise packages, and prices published before the first meeting.

Where we work in Sandton

35-45 minutes from Centurion. The same engineer, the same day, across all of these.

1. Day 1

   1. Site survey and inventory

   An engineer walks the premises, photographs the comms cupboard, records every computer, printer, switch and licence, and notes the fibre provider, the UPS run-time and who has admin rights. You get the inventory as a spreadsheet the same week.

2. Week 1

   2. Monitoring and protection on every device

   Our agent goes onto every computer and server: patching, antivirus, disk health and backup status report back to the helpdesk. Anything already failing shows up now, before it becomes a call.

3. Week 1

   3. Backups tested, not assumed

   Whatever backup exists is restored to a test folder to prove it works. If nothing exists, a nightly cloud backup of servers and Microsoft 365 mailboxes goes in, with a restore drill in the diary.

4. Week 2

   4. The written 10-point plan

   Ten things we would fix, in priority order, each with an estimate. Some are free (password policy, removing admin rights), some need budget (a UPS that lasts the full two hours). You decide the order; nothing is done without a signed quote.

5. Week 3

   5. First scheduled visit

   The assigned engineer's weekly on-site slot starts. Users know the face and the day; small annoyances get fixed while they are small instead of becoming tickets.

6. Week 4

   6. Review with the owner

   Thirty minutes: what was found, what was fixed, what the monitoring shows, what is next. Then monthly, in writing, for as long as you are a client.