IT Support Randburg and Fourways - Managed IT for Randburg and Fourways Businesses
Managed IT for the north-west of Johannesburg - from the Randburg CBD and Ferndale to Fourways, Douglasdale and the Dainfern estates.
Built for how Randburg and Fourways does business
Randburg and Fourways are Johannesburg's small-business heartland. The Randburg CBD, Ferndale, Blairgowrie and Bordeaux hold hundreds of owner-run firms - accountants, brokers, attorneys, printers, engineering and property companies - in older office blocks and converted houses. Honeydew and Northcliff carry light industry, schools and medical practices; Fourways, Douglasdale, Lonehill, Paulshof and Dainfern add the newer office parks, retail nodes and thousands of estate-based businesses run by consultants and franchisees.
What that means for IT: buildings with old cabling and shared Wi-Fi, fibre that reaches the street but not the third floor, and offices that grew from three people to fifteen without anyone designing the network. Load-shedding blocks change street by street across City of Johannesburg, and the dealer who installed the router five years ago is no longer answering.
We support Randburg and Fourways businesses from Centurion - 35 to 45 minutes via the N1 and Malibongwe or William Nicol - with senior engineers, response times in writing, a weekly on-site visit on the Fully Managed package and prices published before the first meeting.
Senior engineer, Randburg and Fourways
One senior engineer is assigned to every managed client in Randburg and Fourways, does the weekly on-site visit in person and knows which office parks along William Nicol and Witkoppen have which fibre. The helpdesk in Centurion handles the rest of the week remotely.
What Randburg and Fourways businesses ask us to fix
The six things behind most of the tickets we get from this side of town.
Old buildings, old cabling
Randburg and Ferndale offices often run on cabling from the 1990s and a switch in a cupboard nobody has opened. We test and re-terminate what is worth keeping, replace the rest, and document it.
Fourways office parks and estate offices
Douglasdale, Lonehill and Dainfern businesses mix park offices with home offices in estates. We secure each network separately, set up remote access that works from estate fibre and support both under one contract.
Load-shedding on Johannesburg blocks
Randburg, Honeydew and Fourways switch off at different times. We map your block, size UPS for router, switch and server, and set failover so calls and card machines keep working.
Fibre that stops at the street
Vumatel, Openserve, Frogfoot and MetroFibre all cover parts of the area; the shared building switch or the Wi-Fi router is usually the real bottleneck. We deal with the provider and put proper access points in.
Franchise and retail nodes
Fourways Mall, Cresta, Northgate and the smaller centres host franchise offices with branches elsewhere. We standardise the setup so every branch is the same image, security and helpdesk number.
Microsoft 365 that is actually backed up
Microsoft keeps your email running; it does not keep a copy for you. Every Fully Managed client gets a nightly backup of mailboxes, OneDrive and SharePoint that we test on a schedule.
Everything we do in Randburg and Fourways, from one team
Managed IT support
Helpdesk, monitoring, updates and antivirus for every computer
Cybersecurity
Firewalls, endpoint protection, POPIA controls and incident planning
Microsoft 365
Administration, migrations and a nightly backup of your mailboxes
Backup and disaster recovery
Computers, servers and email backed up and restores tested
Servers and cloud
Physical, virtual and Azure servers built, patched and monitored
Networks and Wi-Fi
Fibre liaison, switching, access points and load-shedding failover
Data recovery
Dead drives, deleted files and failed RAID arrays recovered
Hardware and repairs
Laptops, desktops and printers supplied, repaired and upgraded
IT audits and planning
A written 10-point plan with an estimate against every point
Where we work in Randburg and Fourways
35-45 minutes from Centurion. The same engineer, the same day, across all of these.
Our prices, before the meeting
Every rate agreed upfront. Monthly packages start at R3,500. A R650 callout applies to every on-site visit; travel is never hidden in the fee.
Pay-As-You-Go
Test us first - no contract. R650 callout per site visit.
- Remote or on-site at R750/hour
- Next-available scheduling
- 50% of hourly spend credited if you sign a package within 30 days
Core Business IT
Essential support for teams of 3-15
- Unlimited remote helpdesk
- Antivirus and all updates managed
- 24/7 monitoring
- Microsoft 365 administration
Fully Managed IT
A senior engineer assigned to you, on site every week
- Everything in Core
- Weekly 2-hour on-site visit
- Cloud backup incl. Microsoft 365 email
- Load-shedding pack and POPIA agreement
Enterprise IT Partner
Senior engineers plus network and security specialists
- Everything in Fully Managed
- 4 on-site hours every week
- Servers managed, restores tested quarterly
- Account manager and 12-month roadmap
Randburg and Fourways questions
What businesses on this side of Pretoria ask before they sign.
Do you cover Randburg and Fourways from Centurion?
Yes. Most faults are fixed remotely inside the hour; when hands are needed an engineer drives via the N1 - 35 to 45 minutes outside rush hour. Fully Managed and Enterprise clients get a scheduled weekly on-site visit on a day they choose.
Our office block in Randburg has terrible Wi-Fi. Can you fix it?
Usually, yes. Old cabling, a cupboard switch and a single consumer router are the normal causes. We test the cabling, replace what needs replacing and install proper access points - and document the result.
What does managed IT cost for a 12-person Fourways office?
Core Business IT is R750 per user per month, Fully Managed R950 and Enterprise R1,299, with a R3,500 monthly minimum. Twelve users on Fully Managed is R11,400 a month including the weekly on-site visit, tested backups and Microsoft 365 administration.
Do you charge travel to Randburg or Fourways?
A R650 callout applies to every on-site visit, including the weekly one, the same everywhere we work. Remote support has no callout.
Can you support a business run from a Dainfern or Fourways Gardens estate?
Yes. We secure the business network separately from the household, set up remote access that works from the estate fibre and support the home office like any other office.
Which load-shedding schedule applies?
City of Johannesburg's, and it differs between Randburg, Honeydew and Fourways. We map your block and size the UPS and failover for it.
Can you take over from our current provider without downtime?
Yes - a 15-minute meeting, an IT audit, a written 10-point plan with an estimate against every point, then a planned handover of passwords, licences and vendors, usually within a week.
Do you also do the franchise's other branches?
Yes. We standardise every branch on one image, one security setup and one helpdesk number, with remote support to each branch before anyone drives.
Getting to you in Randburg and Fourways
From Centurion take the N1 south to the Malibongwe Drive off-ramp for Randburg and Honeydew (about 40 minutes outside rush hour), or the William Nicol off-ramp for Fourways, Douglasdale and Dainfern.
Office: 257 Jean Avenue, Building 5, Central Office Park, Centurion, 0157
Phone: 060 131 5099 · WhatsApp: 060 131 5099
Helpdesk: 07:00-18:00 weekdays, emergencies 24/7
- City of Johannesburg - load-shedding blocks by suburb
Your first month with us in Randburg and Fourways
What happens between signing and the first monthly report. No surprises, nothing done without a quote.
- Day 1
1. Site survey and inventory
An engineer walks the premises, photographs the comms cupboard, records every computer, printer, switch and licence, and notes the fibre provider, the UPS run-time and who has admin rights. You get the inventory as a spreadsheet the same week.
- Week 1
2. Monitoring and protection on every device
Our agent goes onto every computer and server: patching, antivirus, disk health and backup status report back to the helpdesk. Anything already failing shows up now, before it becomes a call.
- Week 1
3. Backups tested, not assumed
Whatever backup exists is restored to a test folder to prove it works. If nothing exists, a nightly cloud backup of servers and Microsoft 365 mailboxes goes in, with a restore drill in the diary.
- Week 2
4. The written 10-point plan
Ten things we would fix, in priority order, each with an estimate. Some are free (password policy, removing admin rights), some need budget (a UPS that lasts the full two hours). You decide the order; nothing is done without a signed quote.
- Week 3
5. First scheduled visit
The assigned engineer's weekly on-site slot starts. Users know the face and the day; small annoyances get fixed while they are small instead of becoming tickets.
- Week 4
6. Review with the owner
Thirty minutes: what was found, what was fixed, what the monitoring shows, what is next. Then monthly, in writing, for as long as you are a client.
Guides for Randburg and Fourways business owners
- What managed IT support costs in 2026, with worked examples for 5, 15 and 40 users
- Managed IT vs break-fix: what each actually costs a Pretoria business
- Monthly IT support packages explained: what R750, R950 and R1,299 per user buy
- Seven signs your business has outgrown ad-hoc IT
- The cybersecurity checklist for a South African SME
- IT emergency: what to do in the first ten minutes
- Backup strategies that survive ransomware and load-shedding
- Load-shedding and your server: a four-layer continuity plan for Gauteng offices