IT Support Centurion - Managed IT for Centurion Businesses

Built for how Centurion does business

Centurion is where Code Masters lives - 257 Jean Avenue, Central Office Park - and it has been our home turf since 2004. Jean Avenue, Lenchen Avenue and the Centurion CBD around the Mall carry the professional firms, medical practices and franchise offices; Highveld Techno Park and Route 21 hold the engineering consultancies, software houses and logistics operators that need their networks to stay up; Irene, Lyttelton, Eldoraigne, Rooihuiskraal and Wierdapark add hundreds of small businesses working from estates and home offices along the Gautrain line.

Being local changes what support looks like. There is no travel window to negotiate: a failed switch in Highveld Techno Park is a fifteen-minute drive, a server that will not boot in Irene is ten. Our engineers know which office parks lose power on which Tshwane block, which fibre providers actually reach which streets, and which building managers to phone when the shared router in the basement goes down.

Centurion businesses also tend to be growing ones - the two-person consultancy that becomes twelve, the practice that opens a second room. Our packages are priced per user so the fee tracks the headcount, and the weekly on-site visit means the growth gets planned instead of patched.

Where we work in Centurion

5-15 minutes from our office. The same engineer, the same day, across all of these.

1. Day 1

   1. Site survey and inventory

   An engineer walks the premises, photographs the comms cupboard, records every computer, printer, switch and licence, and notes the fibre provider, the UPS run-time and who has admin rights. You get the inventory as a spreadsheet the same week.

2. Week 1

   2. Monitoring and protection on every device

   Our agent goes onto every computer and server: patching, antivirus, disk health and backup status report back to the helpdesk. Anything already failing shows up now, before it becomes a call.

3. Week 1

   3. Backups tested, not assumed

   Whatever backup exists is restored to a test folder to prove it works. If nothing exists, a nightly cloud backup of servers and Microsoft 365 mailboxes goes in, with a restore drill in the diary.

4. Week 2

   4. The written 10-point plan

   Ten things we would fix, in priority order, each with an estimate. Some are free (password policy, removing admin rights), some need budget (a UPS that lasts the full two hours). You decide the order; nothing is done without a signed quote.

5. Week 3

   5. First scheduled visit

   The assigned engineer's weekly on-site slot starts. Users know the face and the day; small annoyances get fixed while they are small instead of becoming tickets.

6. Week 4

   6. Review with the owner

   Thirty minutes: what was found, what was fixed, what the monitoring shows, what is next. Then monthly, in writing, for as long as you are a client.