IT Support East Rand - Managed IT for the East Rand Businesses
Managed IT for the manufacturers, logistics operators and professional firms of Kempton Park, Boksburg, Benoni, Germiston, Bedfordview and Edenvale.
Built for how the East Rand does business
The East Rand is Gauteng's industrial engine. Kempton Park, Isando, Jet Park and Spartan around OR Tambo hold freight forwarders, courier depots, aviation suppliers and warehousing; Boksburg, Benoni and Germiston carry manufacturers, engineering works, steel and packaging plants and the professional firms that serve them; Bedfordview and Edenvale add head offices, medical practices and financial advisers in the office parks along the R24 and N3.
Industrial IT is different from office IT. A warehouse needs Wi-Fi that reaches every rack for handhelds, label printers that print every time, and a dispatch system that does not stop when the power does. A factory has machines with fixed IP addresses that must never change and an office network that must be kept apart from them. A freight forwarder needs its customs and tracking software up at 05:00 when the trucks leave.
We support East Rand businesses from Centurion - 30 to 45 minutes via the R21 - with engineers who understand warehouse and factory networks, 24/7 monitoring of servers and links, a weekly on-site visit on the Fully Managed package and prices published before the first meeting.
Senior engineer, East Rand
One senior engineer is assigned to every managed client on the East Rand and does the weekly on-site visit in person, planned around the N12 and R21 so Boksburg, Benoni, Kempton Park and Edenvale are covered in one loop. Remote support from Centurion handles the in-between.
What the East Rand businesses ask us to fix
The six things behind most of the tickets we get from this side of town.
Warehouse and yard Wi-Fi
Handhelds that drop between racks cost picking time every hour. We survey the floor, place industrial access points properly and separate the scanner network from the office one.
Factory networks with fixed-IP machines
CNC machines, PLCs and scales with fixed addresses must never change and must be kept apart from the office. We segment the network and document every address.
Servers that run the business
Accounting, dispatch and production systems on an on-premises server. We monitor 24/7, patch on a schedule, back up nightly and test restores quarterly, with LTE failover on the line.
Load-shedding across Ekurhuleni blocks
Ekurhuleni's blocks differ from Johannesburg's and Tshwane's. We map yours, size UPS for the network and server and set failover so dispatch and card machines survive the slot.
Head offices in Bedfordview and Edenvale
Professional and financial firms in the office parks need compliance-grade security at SME scale: encrypted devices, access control, a tested backup and a written incident plan.
Multi-site operations
A Kempton Park depot, a Boksburg plant and a Bedfordview office on one contract, one helpdesk number and one standard setup, with site-to-site VPNs between them.
Everything we do in the East Rand, from one team
Managed IT support
Helpdesk, monitoring, updates and antivirus for every computer
Cybersecurity
Firewalls, endpoint protection, POPIA controls and incident planning
Microsoft 365
Administration, migrations and a nightly backup of your mailboxes
Backup and disaster recovery
Computers, servers and email backed up and restores tested
Servers and cloud
Physical, virtual and Azure servers built, patched and monitored
Networks and Wi-Fi
Fibre liaison, switching, access points and load-shedding failover
Data recovery
Dead drives, deleted files and failed RAID arrays recovered
Hardware and repairs
Laptops, desktops and printers supplied, repaired and upgraded
IT audits and planning
A written 10-point plan with an estimate against every point
Where we work in the East Rand
30-45 minutes from Centurion. The same engineer, the same day, across all of these.
Our prices, before the meeting
Every rate agreed upfront. Monthly packages start at R3,500. A R650 callout applies to every on-site visit; travel is never hidden in the fee.
Pay-As-You-Go
Test us first - no contract. R650 callout per site visit.
- Remote or on-site at R750/hour
- Next-available scheduling
- 50% of hourly spend credited if you sign a package within 30 days
Core Business IT
Essential support for teams of 3-15
- Unlimited remote helpdesk
- Antivirus and all updates managed
- 24/7 monitoring
- Microsoft 365 administration
Fully Managed IT
A senior engineer assigned to you, on site every week
- Everything in Core
- Weekly 2-hour on-site visit
- Cloud backup incl. Microsoft 365 email
- Load-shedding pack and POPIA agreement
Enterprise IT Partner
Senior engineers plus network and security specialists
- Everything in Fully Managed
- 4 on-site hours every week
- Servers managed, restores tested quarterly
- Account manager and 12-month roadmap
the East Rand questions
What businesses on this side of Pretoria ask before they sign.
Do you support warehouses and factories, not just offices?
Yes - warehouse Wi-Fi for handhelds, label printers, dispatch PCs, factory machines with fixed addresses and the office network alongside them. We survey the floor before we quote.
Our dispatch system runs on a server in the office. Can you look after it?
Yes. 24/7 monitoring, scheduled patching, nightly backups with restores tested quarterly, and LTE failover on the line so a fibre fault does not stop the trucks.
How quickly can you be at a Kempton Park depot?
Critical faults are answered within two hours in writing and most are fixed remotely inside the hour. When hands are needed an engineer is on the R21 the same morning - about 30 minutes to Kempton Park and Isando.
What does managed IT cost for a plant with 15 office users and 20 warehouse devices?
Office users are priced per user - R750, R950 or R1,299 per month depending on package - and warehouse devices are quoted per device after the survey. We put every number in writing before we start.
Do you charge travel to the East Rand?
A R650 callout applies to every on-site visit, including the weekly one, the same everywhere we work. Remote support has no callout.
Which load-shedding schedule applies?
Ekurhuleni's, which differs from Johannesburg and Tshwane. We map your block and size the UPS and failover for it.
Can you support our Bedfordview head office and the Boksburg plant on one contract?
Yes. One contract, one helpdesk number, one standard setup, with site-to-site VPNs between the sites and remote support to each before anyone drives.
Can we start with an audit?
Yes. A 15-minute introductory meeting at no charge, an IT audit at R750 an hour plus the callout, then a written 10-point plan with an estimate against every point.
Getting to you in the East Rand
From Centurion take the R21 south towards OR Tambo - Kempton Park and Isando about 30 minutes outside rush hour; Boksburg, Benoni and Germiston via the R21 and N12 or N17 in 40 to 45 minutes; Bedfordview and Edenvale via the R24.
Office: 257 Jean Avenue, Building 5, Central Office Park, Centurion, 0157
Phone: 060 131 5099 · WhatsApp: 060 131 5099
Helpdesk: 07:00-18:00 weekdays, emergencies 24/7
- City of Ekurhuleni - load-shedding blocks for the East Rand
Your first month with us in the East Rand
What happens between signing and the first monthly report. No surprises, nothing done without a quote.
- Day 1
1. Site survey and inventory
An engineer walks the premises, photographs the comms cupboard, records every computer, printer, switch and licence, and notes the fibre provider, the UPS run-time and who has admin rights. You get the inventory as a spreadsheet the same week.
- Week 1
2. Monitoring and protection on every device
Our agent goes onto every computer and server: patching, antivirus, disk health and backup status report back to the helpdesk. Anything already failing shows up now, before it becomes a call.
- Week 1
3. Backups tested, not assumed
Whatever backup exists is restored to a test folder to prove it works. If nothing exists, a nightly cloud backup of servers and Microsoft 365 mailboxes goes in, with a restore drill in the diary.
- Week 2
4. The written 10-point plan
Ten things we would fix, in priority order, each with an estimate. Some are free (password policy, removing admin rights), some need budget (a UPS that lasts the full two hours). You decide the order; nothing is done without a signed quote.
- Week 3
5. First scheduled visit
The assigned engineer's weekly on-site slot starts. Users know the face and the day; small annoyances get fixed while they are small instead of becoming tickets.
- Week 4
6. Review with the owner
Thirty minutes: what was found, what was fixed, what the monitoring shows, what is next. Then monthly, in writing, for as long as you are a client.
Guides for the East Rand business owners
- What managed IT support costs in 2026, with worked examples for 5, 15 and 40 users
- Managed IT vs break-fix: what each actually costs a Pretoria business
- Monthly IT support packages explained: what R750, R950 and R1,299 per user buy
- Seven signs your business has outgrown ad-hoc IT
- The cybersecurity checklist for a South African SME
- IT emergency: what to do in the first ten minutes
- Backup strategies that survive ransomware and load-shedding
- Load-shedding and your server: a four-layer continuity plan for Gauteng offices