IT Support Pretoria & Johannesburg - Managed IT Services

24/7 helpdesk, on-site engineers and remote support for businesses across Gauteng

With over 25 years of experience, Code Masters delivers comprehensive managed IT services Pretoria and managed IT services Johannesburg for business growth. Our outsourced IT support Pretoria, remote IT support Johannesburg, and 24/7 IT support solutions ensure your technology infrastructure operates seamlessly across Gauteng.

📍 In Pretoria? See our dedicated IT Support Pretoria services.

Comprehensive IT Infrastructure Management

We specialize in business IT support Pretoria and business IT support Johannesburg designed for SMEs, enterprises, and listed companies. Our comprehensive corporate IT services Pretoria and corporate IT services Johannesburg ensure maximum uptime, security, and performance across your technology infrastructure.

24/7 IT Helpdesk

Round-the-clock helpdesk with remote monitoring and threat detection for Pretoria and Johannesburg businesses

Server Support

Setup, maintenance, virtualisation and optimisation of physical and cloud servers

Outsourced IT Support

Your whole IT department outsourced - cloud migration, hosting and backup included

IT Maintenance

Professional IT maintenance Pretoria and IT maintenance Johannesburg - network setup, management, and optimization solutions

Computer Support

Expert computer support Pretoria and computer support Johannesburg - helpdesk, remote support, and technical assistance

Data & Storage

Database administration, backup, and storage solutions

User & Device Management

Desktop support, device management, and user onboarding

Communication Services

VoIP, unified communications, and email hosting

AI & Automation

AI/ML development, business process automation, and chatbots

IT Consulting

Technology roadmap, IT strategy, and digital transformation

Hardware & Maintenance

Hardware installation, maintenance, and warranty services

Web & Digital Services

Website design, SEO, digital marketing, and e-commerce

Microsoft 365 Support and On-site Engineers

Microsoft 365 administration, security and migrations, backed by engineers who come to your office in Pretoria, Centurion or Johannesburg

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Microsoft 365 Administration

User management, security configuration, licensing and migrations - and a tested backup of your mailboxes

  • Exchange Online setup
  • SharePoint configuration
  • Teams deployment
  • Security compliance
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Onsite IT Support Pretoria

Professional onsite IT support Pretoria - hardware installation, network troubleshooting, and user training at your location

  • Hardware installation
  • Network setup
  • User training
  • Emergency support
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Onsite IT Support Johannesburg

Dedicated onsite IT support Johannesburg - same-day response for critical issues and scheduled maintenance visits

  • Same-day response
  • Scheduled maintenance
  • Equipment upgrades
  • Staff training

Remote IT Support & Corporate IT Services

Comprehensive remote IT support Pretoria and remote IT support Johannesburg with enterprise-grade corporate IT services

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Remote IT Support

Instant secure access to your systems so most faults are fixed within the hour

  • Instant remote access
  • Real-time troubleshooting
  • Proactive monitoring
  • Cost-effective solutions
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Corporate IT Services

Enterprise corporate IT services Pretoria and corporate IT services Johannesburg - strategic IT planning and infrastructure management

  • Strategic IT planning
  • Infrastructure management
  • Compliance support
  • Business continuity

Our IT Support Services

Network Infrastructure

Complete design, setup, and optimization of secure networks across your business locations.

Server Management

Virtualization, updates, backups, and performance tuning for physical or cloud servers.

Cloud Services

Cloud migration, hosting, storage, Office 365, Azure & AWS support.

Cybersecurity & Monitoring

Real-time threat detection, firewall implementation, and compliance support.

Helpdesk & Onsite Support

Remote and physical support solutions with quick response times and priority SLAs.

Device & User Management

User onboarding, desktop support, mobile device control, and patching.

VoIP & Communication

Business-grade voice, email hosting, and unified communications systems.

IT Consulting

Tech roadmaps, audits, digital transformation, and future-proof planning.

IT Support Tiers

Scalable IT services packages. Choose the right level of support for your team.

Core Business IT

R750/user/month
  • Unlimited remote support (business hours)
  • 4-hour response time SLA
  • Microsoft 365 administration & support
  • Backup monitoring and alerting
  • Basic network support
  • Monthly system health check
Most Popular

Fully Managed IT

R950/user/month
  • Everything in Core Business IT
  • 2-hour response time SLA
  • Proactive system monitoring & patch management
  • Advanced security monitoring
  • Monthly IT health reports & recommendations
  • Scheduled onsite visits

Enterprise IT Partner

R1,299/user/month
  • Everything in Fully Managed
  • Immediate response — dedicated onsite engineers
  • 24/7 support coverage
  • Dedicated account manager
  • Strategic IT planning & quarterly reviews
  • Advanced network infrastructure management

Use our IT Cost Calculator to estimate your monthly investment.

Our Proven Process

1

IT Environment Audit

Assessment of your infrastructure, systems, and pain points.

2

Tailored Strategy

Custom IT plan aligned with your business goals and compliance needs.

3

Team Deployment

Skilled experts assigned: managers, network/security specialists, and Level 1–2 support.

4

SLA & Monitoring

Ongoing performance assurance, real-time alerts, and proactive maintenance.

Case Studies

Manufacturing Client

Problem:

Production losses due to unstable network.

Solution:

Implemented redundant infrastructure and 24/7 monitoring.

Result:

99.9% uptime achieved, 80% fewer IT incidents.

Professional Services Firm

Problem:

Growing firm needed scalable IT and cloud support.

Solution:

Migrated infrastructure to Azure, implemented support package.

Result:

60% IT cost reduction and higher team productivity.

FAQs – IT Support South Africa

What's included in your IT support?

Managed network, helpdesk, cloud, backups, security, and ongoing support.

Do you support clients outside Gauteng?

Yes. We offer nationwide remote monitoring and optional onsite support across South Africa.

What are your SLA options?

Standard response ranges from 2 to 4 hours, with 24/7 emergency coverage for enterprise clients.

How do I get started?

Book a free consultation, receive a full audit, and get a tailored IT plan and cost estimate.

Areas We Serve

Johannesburg

Corporate, finance, and legal IT support

Pretoria

Government, tech, and education infrastructure

Gauteng-wide

Centurion, Midrand, Sandton

National

Remote support and planned onsite coverage countrywide

Calculate Your IT Investment

Use our advanced calculator to estimate your monthly IT costs and explore our comprehensive range of additional services.

Unlimited remote support with 4-hour response SLA

Cost Estimate

Support Plan:Core Business IT
R950/user × 10 usersR9,500
Total Monthly Cost:R9500

IT Support Questions We Get Asked

Expert answers about IT support Pretoria, IT support Johannesburg, managed IT services, and business IT support

What IT support Pretoria services do you offer?

We provide comprehensive IT support Pretoria including 24/7 IT support Pretoria, onsite IT support Pretoria, remote IT support Pretoria, managed IT services Pretoria, business IT support Pretoria, and corporate IT services Pretoria. Our services cover all technology needs for Pretoria businesses.

Do you provide IT support Johannesburg for businesses?

Yes, we offer complete IT support Johannesburg solutions including managed IT services Johannesburg, business IT support Johannesburg, outsourced IT support Johannesburg, remote IT support Johannesburg, onsite IT support Johannesburg, and corporate IT services Johannesburg across the greater Johannesburg area.

What is included in your managed IT services?

Proactive monitoring of every computer and server, all updates and antivirus managed, an unlimited helpdesk, server and network support, Microsoft 365 administration, tested backups and a written IT plan reviewed with you each quarter. The same package applies whether your office is in Pretoria, Centurion or Johannesburg.

Do you offer 24/7 IT support Pretoria and Johannesburg?

Yes, we provide round-the-clock 24/7 IT support Pretoria and 24/7 IT support Johannesburg with immediate response times. Our IT helpdesk Pretoria and IT helpdesk Johannesburg teams are available for emergency support and critical issue resolution.

What is the difference between onsite IT support and remote IT support?

Onsite IT support Pretoria and onsite IT support Johannesburg involves our technicians visiting your location for hands-on assistance. Remote IT support Pretoria and remote IT support Johannesburg allows us to resolve issues instantly through secure remote access to your systems.

How much do managed IT services cost in Pretoria and Johannesburg?

Managed IT services Pretoria and managed IT services Johannesburg pricing starts from R3,500/month. We charge R750/user/month for Core Business IT support. Business IT support Pretoria and business IT support Johannesburg costs vary based on company size, complexity, and required services.

Do you provide Microsoft 365 support for Pretoria and Johannesburg businesses?

Yes. We administer Microsoft 365 for businesses in Pretoria, Centurion and Johannesburg: user and licence management, security configuration, Exchange Online, SharePoint, Teams, and - the part most providers skip - a tested backup of your mailboxes, because Microsoft does not keep one for you.

What corporate IT services do you provide?

For larger organisations we add strategic IT planning, infrastructure management, POPIA compliance support, business continuity planning and enterprise-grade security, with a dedicated account manager and a 12-month roadmap.

Can you provide outsourced IT support for our business?

Yes - that is most of what we do. We act as the complete IT department for businesses that do not want to employ their own: helpdesk, maintenance, servers, network, security, backups and ongoing planning, for one monthly fee agreed in writing.

Do you offer computer support and IT helpdesk services?

Yes, we provide expert computer support Pretoria and computer support Johannesburg along with dedicated IT helpdesk Pretoria and IT helpdesk Johannesburg services. Our technicians handle hardware issues, software problems, and user support requests.

Ready for Better IT?

Contact our IT specialists today for a free assessment. We'll help optimize your systems, protect your network, and manage all your IT needs—so you can focus on your business.

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