An IT Company in Pretoria That Puts Its Prices and Response Times in Writing
Code Masters has looked after Pretoria businesses from Centurion since 2004 - IT support, custom software, data recovery and websites, from one team, with every rate agreed before we start.
What kind of IT company we are
There are three kinds of IT company in Pretoria. The break-fix shop that comes when something is broken and bills by the hour. The national provider with a call centre, where a fifteen-person firm is a small account. And the managed service provider that takes responsibility for your whole environment for a fixed monthly fee - which is what Code Masters is.
We are based at 257 Jean Avenue in Centurion and serve Pretoria, Pretoria East, Centurion, Midrand and Johannesburg. Our clients are typically five to a hundred users: professional practices, engineering and logistics firms, schools, franchises and the odd listed company that wants a senior team without a corporate price tag.
Four things are in writing before you sign: the response time, the price per user, what is included, and what a callout costs. That is unusual in this market, and it is deliberate - surprise invoices are the reason owners stop trusting their IT company.
Everything we do, from one team
Most Pretoria businesses end up with four suppliers - one for support, one for the website, one for the server and someone's cousin for data recovery. We do all of it, so there is one number to phone and nobody to blame but us.
- Managed IT support - helpdesk, remote and on-site, 24/7 monitoring, all updates and antivirus managed
- Microsoft 365 - administration, migrations, security, and a nightly backup of your mailboxes
- Servers and cloud - physical, virtual and Azure, built, patched and monitored
- Networks and Wi-Fi - fibre liaison, switching, access points, load-shedding failover
- Cybersecurity - firewalls, endpoint protection, POPIA controls, incident planning
- Backup and disaster recovery - computers, servers and email, with restores tested
- Data recovery - dead drives, deleted files and failed RAID arrays
- Custom software - the systems your business runs on, built in stages you approve
- Websites and online shops - built by our sister brand Topaz Website Creations
- Hardware - laptops, desktops and printers supplied, repaired and upgraded
How we start with a new client
A 15-minute introductory meeting, at no charge, to hear what is going wrong. Then an IT audit - billed at R750 an hour plus a R650 callout - where we document what you have: every device, licence, password and single point of failure. You get a written 10-point plan with an estimate against every point, and you choose the pace: all ten points, or one at a time.
The monthly package comes last and is never a condition of working with us. Pay-as-you-go is R750 an hour; sign any package within 30 days and half of what you spent on hourly work is credited.
What it costs
Prices are published because we would rather lose the clients who need to hide them. Core Business IT is R750 per user per month, Fully Managed IT R950 and Enterprise IT Partner R1,299, with a R3,500 monthly minimum. A R650 callout applies to every on-site visit, the weekly one included - travel is never hidden in the monthly fee.
Questions we get asked
Which areas of Pretoria do you cover?
All of it, from our Centurion office: the CBD, Arcadia, Hatfield, Brooklyn, Lynnwood, Menlyn, Garsfontein, Faerie Glen, Silver Lakes, Pretoria North and Montana, plus Centurion, Midrand and Johannesburg. Each area has its own page with local detail.
How is an IT company different from an IT support company?
In practice, scope. An IT support company fixes computers and networks. An IT company like Code Masters also builds the software you run, recovers your data when a drive dies and builds your website - so one supplier is accountable for the whole environment.
Do you work with large or listed companies?
Yes. The Enterprise IT Partner package gives larger organisations senior engineers plus network and security specialists, four on-site hours a week, managed servers, a dedicated account manager and a 12-month roadmap. Listed company or 50+ staff? Ask about the corporate tier.
How much does IT support cost in Pretoria?
Our published rates are R750 per user per month for Core Business IT, R950 for Fully Managed and R1,299 for Enterprise, with a R3,500 monthly minimum; pay-as-you-go is R750 an hour plus a R650 callout per visit. Most Pretoria providers do not publish prices - we do.
How fast do you respond?
Critical faults are answered within two hours, in writing, and most are resolved remotely inside the hour. When hands are needed an engineer drives from Centurion the same morning.
Are you a Microsoft partner?
We administer Microsoft 365 for most of our clients and handle licensing, migrations and security. [Partner status and certifications to be listed here.]
Can you take over from our current IT company?
Yes. A 15-minute meeting, an audit, a written plan, then a planned handover of passwords, licences and vendor relationships - usually within a week.
Where is your office?
257 Jean Avenue, Building 5, Central Office Park, Centurion, 0157 - two blocks from the Centurion Gautrain station. Weekdays 08:00-17:00 for drop-offs; the helpdesk answers from 07:00 and emergencies 24/7.
Or WhatsApp 060 131 5099 and tell us what is broken.
Related
IT Support Pretoria
Packages, response times and the areas we cover
Pricing
Every rate, published
Areas we cover
Pretoria East, Centurion, Midrand, Sandton and more
Software Development Pretoria
Custom systems built in stages
Data Recovery Pretoria
Dead drives and deleted files recovered
About Code Masters
Who we are and how we work